Contact

How Can We Help Today?

Owned and operated by Lodge House Living, we are happy to answer questions about patio furniture, pergolas, fire pits, or your order.

We typically respond within 24 hours
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Choose Your Preferred Channel

Email
support@lodgehouseliving.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9-5 EST
Live Chat
Available during business hours for quick questions
Instant reply when online
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.

What is your return policy?

We offer 30-day returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for full details on how to start a return.

Can I exchange an item for a different style or size?

We are happy to help with exchanges within 30 days of delivery. Contact us with your order number and the item you would like instead, and we will walk you through the process.

What materials are your patio furniture sets made from?

Our collections feature a range of materials including powder-coated steel, weather-resistant wicker, and treated hardwoods. Each product page lists full material and care details so you can choose the best option for your space.

How do I know which pergola or gazebo size is right for my yard?

Every pergola and gazebo listing includes detailed dimensions and coverage area. If you need help measuring your patio or deck, send us a message and we can offer guidance based on your space.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Patio Furniture Question
Pergolas and Gazebos
Fire Pits and Accessories
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Quick Responses

Most inquiries receive a thoughtful reply within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.

30-Day Returns

Not the right fit for your patio or deck? Returns are accepted within 30 days per our policy.